Return Policy for ZRacing.ca
At ZRacing.ca, we aim to ensure our customers are satisfied with their purchases.
If, for any reason, you are not completely satisfied, we offer a
straightforward return policy to make the process as easy as possible.
Eligibility for Returns
- Items
must be returned within 7 days of the delivery date.
- To
be eligible for a return, items must be in new, unused condition,
unmounted and in their original packaging.
- Items
must include all original tags, labels, and accessories.
- Customized
or special order items are non-refundable.
Non-Returnable Items
- Gift
cards
- Items
marked as "Final Sale"
- Used
or damaged items (unless they arrived damaged)
- Customized
or special order items
Restocking Fee
- A 30%
restocking fee will apply to all eligible returns. This fee will be
deducted from your refund amount.
Return Process
- Contact
Us:
Before returning any items, please contact our Customer Service team at
support@zracing.ca with your order number and the reason for the return.
- Receive
Return Authorization: Once your return request is approved, you
will receive a Return Authorization Number (RAN) and detailed instructions
on how to proceed with your return.
- Ship
Your Return: Pack your item securely in the original
packaging, including all tags and accessories. Include a copy of the
invoice and your RAN. Ship your package using a trackable and insured
shipping method to the address provided in the return instructions.
- Inspection
and Refund: Once we receive your return, it will be
inspected to ensure it meets our return policy criteria. If approved, a
refund will be processed to the original payment method minus a 30%
restocking fee. Please allow up to 7-10 business days for the refund
to reflect on your account.
Return Shipping Costs
- Customers
are responsible for return shipping costs unless the item was received
damaged or incorrect.
- We
recommend using a trackable shipping service or purchasing shipping
insurance. We do not guarantee that we will receive your returned item.
Damaged or Defective Items
If you
receive a damaged or defective item, please contact us immediately at
support@zracing.ca with photos and a description of the damage or defect. We
will arrange for a replacement or refund as quickly as possible.
Exchanges
If you
need to exchange an item for a different size or color, please follow the
return process above. Once the return is approved, place a new order for the
desired item.
Contact Us
If you
have any questions about our return policy or need assistance with a return,
please contact our Customer Service team at support@zracing.ca or call us at (905)
673 2828.
Thank you
for shopping with ZRacing.ca!
